1
Employee postsPosts a photo to the client's GBP and submits a screenshot as proof.
2
AI pre-screensChecks the caption is unique & human, and the screenshot matches the photo.
3
Verifier reviewsApproves, rejects, or requests a small fix.
4
Admin overseesManages people & brands and reports results to clients.
Employee
Post the photos and prove it
Keep your assigned brands posting consistently, with real, unique, well-written posts.
Your daily task, start to finish
1
Open My Queue. It lists every photo waiting to be posted for your brands, most-overdue first. Start at the top. Clear anything in the red "needs attention" banner (rejected / fix-requested) first.
2
Download the photo. Click the ⬇ button on a card to get the full-resolution image.
3
Check the brand details. The Brands page shows the exact GBP listing, a "Manage profile" link, and any client house rules.
4
Post it on Google Business Profile from your own account (this part happens on Google, not in our app):
• You’ll be added as a manager on each client’s Google Business Profile — a one-time email invite from Google that you accept. After that, the client’s business shows up in your own Google account, so you post from your own login (no client passwords).
• Sign into your own Google account, then open the client’s profile — search its business name on Google, or open it from the businesses you manage. (The exact listing name is on the Brands page.)
• Choose "Add update" — not just "Add photo," which skips the caption.
• Upload the photo, write a caption describing the work (what it is, where, and a call to action), then Post.
• Optionally add a button using the brand’s tracked (UTM) link from our app.
5
Screenshot the live post (showing the business name), and copy the live post URL if you can.
6
Back in the app → Mark as Posted: upload the screenshot, paste the exact caption you used, paste the live post URL (optional, strongest proof), then Submit.
The rules — every caption
1. Must be unique. Never reuse or reword an old caption — the system compares against every caption ever used and blocks a match.
2. Must be written by you. Pasting AI-generated text is detected and blocked. Use 💡 Get ideas for inspiration, then write it in your own words.
- Work in target keywords — green chips light up as you type when you mention a service/area. Include a couple naturally; it helps the client rank.
- Watch the live check — it shows ✅ Looks good or a red note telling you exactly what to fix before you submit.
- One screenshot = one post. Never reuse a screenshot as proof.
What happens after you submit
| Outcome | Meaning | Your move |
|---|
| Approved | Verified — counts as done. | Nothing, nice work. |
| Fix requested | Minor issue. No score penalty. | Fix the one thing noted, resubmit. |
| Rejected | Not acceptable (wrong photo/proof). | Read the reason, redo it, resubmit. |
Never: reuse/reword a caption · paste AI text · reuse a screenshot · post to a brand you weren't assigned. All are blocked or rejected.
Verifier
Check that every post is real and correct
Nothing gets marked "done" unless it's a genuine, correct post with valid proof.
Your task, per submission
1
Open Verification. Flagged items sort to the top; the badge shows how many are waiting.
2
Compare the original photo and the submitted screenshot side by side, and read the caption + who submitted it.
3
Check four things:
• Is it a real GBP post (not another app or old tab)?
• Is it the same photo as the assigned original?
• Does the caption match and read human-written?
• If a live post link is given, open it — strongest proof.
4
Read the AI signals (a helper, not the decision): the AI pass/flag with per-checks, plus Uniqueness %, AI-likeness %, and Typed-here % chips.
Your three actions
| Action | When | Effect |
|---|
| ✓ Approve | Real, correct, proven. | Verified; employee notified. |
| 🔧 Request fix | Minor, fixable (cropped shot). | Sent back with a note. No trust-score hit. |
| ✗ Reject | Wrong photo, fake/reused proof, not posted. | Rejected with a reason; employee redoes it. |
Always give a clear, specific reason when you reject or request a fix — the employee sees it and uses it. "Screenshot is cropped; retake showing the business name" beats "wrong."
Note: trusted employees (95%+ approval over 20+ reviews) may have clean posts auto-approved by the system, so they won't always appear in your queue. That's by design — you still see everyone else.
Admin
Run the operation
Set up people and brands correctly, keep everything on track, and report results to clients.
Setup tasks (do these first)
1
Add your team — Team → + Add team member: name, email, temp password, role (Employee / Verifier / Admin).
2
Assign brands — click Brands on each user. Employees only ever see brands assigned to them.
3
Fill in each brand's profile — Brands → ✏ Edit:
• GBP listing name, address, phone, Maps link, direct manage/post link.
• Target keywords (services + areas to rank for).
• Posts/week goal (drives the "overdue" flags).
• Posting instructions / house rules.
Ongoing tasks
- Monitor on Posts — the table shows every submission, its status, and who submitted it (filter by status/brand/employee; click a row for proof + timeline). The Calendar tab shows cadence and gaps.
- Watch caption integrity — the Team page flags repeat offenders; click a name to see the actual attempts, export CSV for records. A coaching heads-up, never an automatic penalty.
- Track trust scores and deactivate anyone who shouldn't have access.
- Send client reports — on any brand card, click 📄 for a printable monthly report (posts, cadence, proof); Print → Save as PDF and send.
Good to know
- You're the only role that sees the Social Media ↔ GBP switch.
- The GBP database is fully separate from the social tool, and a nightly backup (database + all proof screenshots) runs automatically. No action needed.
GBP Onboarding